Dragan Milenkovik
Hardware and Software Information Technology Specialist with a passion for open-source, Smart Devices, AI and networked architecture.
About me
With over 15 years of diverse experience in IT support, hardware and software, network administration, and client-facing technical roles. I bring a well-rounded skill set, a deep passion for technology and challenge that ir presents.
Throughout my career, I’ve worked extensively with OS setup and administration, Virtualization, Backup and DR, network infrastructures—managing routers, wireless systems, and WAN/LAN configurations, as well as installing, maintaining, and configuring desktops and software environments to navigate through technical difficulties and resolve the issues in efficient ways.
One of the aspects leared through expirience is my ability to translate complex technical problems into simple, understandable language for users with little to no IT background, which has strengthened not only my technical capabilities but also my communication and interpersonal skills.
Outside of my formal roles, I am passionate about IT solutions like Smart Devices, IoT, AI, and Blockchain—technologies that continue to inspire and motivate me.
I am also a strong believer in lifelong learning and must stay up to date with innovations in Tech world.
Work Experience
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Technical Support Specialist – HornetSecurity (2022–Present)
Working on providing a solution and resolve issues through troubleshooting and debuging logs, network problems and data
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Applicatoin and Technical Support Representative – Altaro Software (2018 - 2022)
Supported and Troubleshooting the clients issues and software for backup, restore and disaster recovery for VMs and Physical servers, O365 Backups
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Commercial Representative and Import-Export Manager – Central H (2015 - 2017)
Managed and Provide Logistics and Documentions for Import and Export, Dealing with a Companies and their products for Solar system, Heating, Pumps and automation
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Front Desk Receptionist – Metrolpol Resort (2012 - 2013)
Handling administrative tasks. Providing service of contact and leasure, Managing the flow of communication and information within an organization and clients.
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Croupier and Technical Support – Casino Millioner (2005 - 2006)
Providing service and Support requiered in Casino and Supporting Gambling Machines
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IT Technician, Support, Installation and sales – MS Service (2004 - 2005)
Installing, Service and Support, Selling IT Hardware, Network Equipment and Software
Education
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BSc in Customs and Freight-Forwarding
University of St. Climent Ohridski and Faculty in Ohrid, R. Macedonia (2006–2011)
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Electro Technician for Telecommunications and Information Technology
High School ETS "Mija Stanimirovic" in Nis, R. Serbia
Training and Courses
- 04/2025 – 04/2025: Promox Basic Fundamentals - Pluralsight
- 09/2021 – 04/2022: Installation, Storage, and Computing with Windows Server 2019 - Pluralsight
- 11/2019 – 03/2020: CompTIA - CompTIA A+
- 01/2018 – 02/2018: Google & Coursera - Google IT Support Professional Certificate
- 03/2016 – 09/2016: Udemy – Cisco CCNA in 60 days; Training preview online course
- 06/2015 – 07/2015: Course Igneous Technologies - Penetration certification testing
- 10/2014 – 11/2014: Online Course DeVry University - Cyber Security
- 10/2014 – 11/2014: Udemy, Hacking academy - Network monitoring transmitted data
- 10/2014 – 11/2014: Networking Course - Networking, IP Addressing and subnetting
- 09/2010 – 11/2010: Computer Class – Administration of City Ohrid – Linux, Unix and CLI commands
- 07/1998 – 08/1998: Computer School “Enter” - Ohrid – Basics of Windows and Office
Skills
- Good knowledge in Administration and OS Windows 10, 11, Server 2016+, Linux Systems
- Intermediate knowledge of Linux OS Systems and Aministration ; Mac OS X
- Networking (LAN, WAN, Wireless, VPN, Firewalls, Routers, Switches, NAS, IPS/IDS),
- Technical proficiency of hardware as Servers, Smart Home, Firewalls and Security protocols, Networking Routers, NAS etc
- Virtualization, Hyper-V, VMware, Proxmox, VPS
- Basic scripting and powershell
- Very good knowledge in Microsoft Office™ tools, OpenOffice;
- Basic knowledge and Experience in Microsoft SQL Server, MySQL